After my husband purchasing a pair of Sperrys and wearing them 1 time, we attempted to return them due to a defect in the top edge of the sole color rubbing/peeling off. The manager would not refund the money for the shoe because "they were worn" which I typically understand. But in the case of a product defect that I felt that it was a design flaw I believe an exception should be made. My husband attempted to explain this and asked can they not be sent back to the company for the reimbursement? To which he replied "yeah maybe $20 bucks." $20 for $110 shoe?! Which I don't quite understand his reasoning for that comment and estimate (maybe that is their cost but seems low). We never used any foul language and were not disrespectful in the long conversation. After about 20 minutes of trying to explain why we did not just want a replacement (other online reviews site the same issue so no use in getting other pair) he reluctantly gave a refund and instructed us to "never come to the store again." Situation could have been handled completely differently and not lost good customers. Apparently customer service is not a priority for this business.
Tradehome Shoes is a US Shoe Store based in Evansville, Indiana. Tradehome Shoes is located at 800 N Green River Rd, Evansville, IN 47715, USA.
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