I am a long time user of this service. I love it for the convenience. I have never had an issue. Everyone was always very friendly, on time or early, the food was hot and was kept up to date of the status of my order and where the driver was. If there were ever a question as whether the delivery would be on time, I always received a phone call to inform me. I placed an order today 2 hours a head of time and to be delivered at noon. At 12:15PM I had yet to receive my order nor any kind of notification as to what was going on. I called to inquire, the guy I spoke to said the driver was en route. To which I replied that they were 15 minutes late and that my lunch was already half over. He said sorry in a bored tone and acted as though it was no concern of his. I told him that this was not the customer service one expects and should not be what they strive to deliver. The driver arrived at my place of work at 12:22PM. I told the driver that I was highly upset that she was 22 minutes late, did not communicate to me that she may be late. I told her I now had less than 10 minutes to eat my lunch. She did not apologize, try to offer a solution or nothing. She said OK. I am highly upset at the level of service I received today. I am not sure I will continue using this service after this experience. I have rated you 1 star because I at least eventually received my food, but it was cold.
Today had been a great day, something super special to celebrate kind of day! So, to celebrate, we ordered in so I didn't have to cook!! Placed an order this evening through Dine in Delivery - Evansville and was missing part of it. So, I called to tell them. The lady on the phone was a bit rude and definitely not helpful, didn't even believe me that my order was wrong. Wanted me to send a screenshot, to her personal cell phone, of the correct order, and when I got on my account to take a screenshot of my correct order, the link to my order was gone! Convenient, right? So, we paid way too much to have food that was cold, not correct, and poor customer service on a night I thought I'd never forget! They will not ruin my day, but they sure ruined my celebration! Just be careful when you order from them, and if your order is wrong, don't waste your time calling! They don't care!
I was a little worried after reading some of these reviews but the thought of having to leave the hotel again out weighed my worried thoughts. And I'm glad I didn't listen to some of these because this was the best thing. My food was hot, everything was there and it was relatively quick considering they did all the hard work. The best part I didn't have to go back out. Thank you for feeding me!
Good customer service, food always arrives slowly. Took an hour and a half last time. Neat idea, I just wish we it was quicker
I don't care what any of these old reviews say, I love Dine In Delivery. I have gotten my food just a few minutes late before but stuff happens! You're getting food delivered from someone who may not live ANYWHERE close to where they need to pick food up from or deliver food to. Lets be real, Evansville traffic is always so ridiculous so cut the delivery driver a little slack if they're 10 - 15 minutes late. 2 hours is one thing but a few minutes should not matter that much. The food is always hot and fresh and the delivery drivers are always so awesome! I seriously cannot thank whoever came up with this enough!
Dine In Delivery is a US Restaurant based in Evansville, Indiana. Dine In Delivery is located at 955 S Hebron Ave B, Evansville, IN 47714, USA.
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