By this time (two days of the room being neglected) we started asking to speak to the supervisor. We were given the run-around for two days. They refused to give a direct number to the supervisor we were told to send a complaint to an e-mail address that never replied back to us. At one point we couldn't even contact the front desk. The phone would ring and ring and no one from the front desk would answer the phone. So I decided to try the number on the back of the Hilton Honors member card. We told the customer service representative about the issues we've had for the past three days, and how we were given the run-around and empty promises.
Nice person to greet us. One of the better breakfast bars. Clean room and really tasty flavored water on the main floor.
I have stayed at this location many times and I have never been disappointed. Hamptons all rank in the upper level of satisfaction. Some are a little better than others but all very good which is why I stay with them. When I finally arrive at my hotel I just want to settle into my room with no headaches.
When we arrived back at the hotel the next day we were shocked to find the room had been untouched, however the tip was gone so someone had been in the room. The soiled towels from the night before were still on the bathroom floor. The garbage bin was still full, the toiletries were not refilled, the beds were in the same condition we left them. We had no towels, no wash cloths, no anything. We had to get more towels from the desk.
Other than my view, everything was great. Large room and bathroom, great selection of channels, and the breakfast in the morning was amazing.
If I could rate this experience a "0" I would. The nightmare started Thursday evening. When we got to our room the usual radiant white comforter had a dark dirty hue, almost as if someone had drug the bottom of their shoe from one side of the comforter to the other. When we investigated further we found multiple hairs throughout the entire bed. When we checked out the other bed we found multiple hairs in every layer of the other bed. The bathroom was less than stellar we had to buy cleaning supplies so that we could clean the room ourselves. Not to mention we had to strip down BOTH beds and make them ourselves.
Typical Hampton Inn. Room was clean and front desk staff friendly. Free breakfast buffet was well laid out and maintained. Staying at this travel hotel will also get you 10% off at the Texas Roadhouse steak house directly across the street.
Customer service was able to rectify the issue. They documented the entire situation and were able to find a solution. As a Hilton Honors member I was shocked to be treated this way. For years I have only used Hampton Inn hotels, and the rooms have always been very clean. The linen is usually radiant white, but not this time. The toiletries have always been restocked, we've never ran out of towels, or toilet paper, we've never had waste baskets full for two days, we've never had the front desk to not answer calls, or been lied to when
presenting a complaint. We come to Evansville every year and have never had a bad visit. This visit is the very reason why we most definitely won't be using this hotel again.
Hampton Inn Evansville is a US Lodging based in Evansville, Indiana. Hampton Inn Evansville is located at 8000 Eagle Crest Blvd, Evansville, IN 47715, USA.
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