My husband bought my original wedding set in 2003. It had to be sent off a few times due to loose stones. In 2014, he upgraded my set to the same exact set and three years later, I have had to have it sent off for a 4th time. I am beyond upset. The set is gorgeous, but the quality is apparently not the thousands we paid for.
My husband has bought me jewelry at Kay jewlers for years so my daughter has gotten her jewelry here recently she had her ring sent off to be fixed and they lost them they said it's UPS fault it was a ring that was I handed down to her that her dad gave to me so it was special and 2/3 a karat they want to make her one with out her even seeing it she tried to file a police report and they said Kay's has to the manager at evansville told her she can pick out a ring for 2 thousand dollars so she picked one out and it was two hundred dollars over she was going to pay the extra they said no they are treating her awful and they are the ones who lost her jewelry we will never do business with them again somebody stole not only my daughters but 24 other people's jewelry don't shop here
Great experience. Everyone who works here does an amazing job. There were very rude customers in the store and they all tried to help the customer but the customer was horrible. Want to come back for every jewelry purchase in the future.
The customer experience at this store is above and beyond my expectations. The manager and the staff take the time to talk to you and make sure you are aware of specials ongoing and those to come. They make sure every question you ask is answered properly and professionally. We enjoy shopping here and love the Quality of the Merchandise offered for sale. This is the best Kay Jewelers we have shopped at. Thanks so much for making our shopping experience one we will remember for a long time!
We've shopped at Kay Jewelers for 25 yrs. Used to be a great place. That has now changed. At separate times, my wife and I purchased anniversary presents for each other. Both of us were deceived about our purchases and warranty cost. While no "lies" were told, we both felt like we were dealt with in a very rude deceptive way. I completely understand commission sales, but no customers (repeat customers) no commissions at all. Honest salespeople will always have a job. Dishonest ones are always looking for one. Next time my friends will be saying "he want to Jared's"
Kay Jewelers is a US Jewelry Store based in Evansville, Indiana. Kay Jewelers is located at 401 N. Green River Rd., A, Evansville, IN 47715, USA.
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