Very helpful staff, great products.
Our inside pane of our Pella sliding glass door broke. So we took it down to the store on a Saturday. We googled the store hours: 9am-6pm. We loaded the frame into the truck and drove to the store. Next to the store hours that said "Open 9-6" was a sign that said "Closed. Sorry for the inconvenience." A little frustrated, we left. My husband brought back the frame that Tuesday and the guy said it would be $60 to fix. He would call us in three weeks. Three weeks past, then four. I finally called the store and spoke to Scott. When I asked him about the window he said that it was special order and it would cost $160. I asked him why he didn't call to discuss the options. He said, "There are no options; either you want it or you don't!" I hung the phone up, seething! I tried a couple of other places in the area and they told me these windows were so difficult to fix, they wouldn't try anymore. I tried to call Pellas's corporate office, only to be transferred back to the
Evansville store. I hung up. My husband said he would take care of it. When he went into the store, the lady said she would have to get the 'main guy'. He came out and told my husband that he would do us a favor and give us a discount because we were quoted wrong: $120.00. We had to fix the window, so my husband agreed. 3 weeks, no call. Four weeks I called. The lady said, "Yes it is done." She was awesome, by the way!!! My husband picked up the window in the box. When we attempted to install the window, there was what appeared to be a gold sticker in the corner where blind hardware was supposed to be. My husband called the next day and the guy told him he would have to bring the window back, because it wasn't drilled for the hardware. So back to Pella we went. My husband and I brought the window back in and the lady met us at the door. She attempted to get one of the two men in the back but they were to busy to help us. She told them what the problem was and was give several parts (5 or 6 small pieces) with instructions on how to let us do it. Keep in mind, the window was there for them to fix the problem. The sticker was actually a hole plug. She began to tell us how to assemble the pieces in the window for when we got home. So as not to lose any of the small pieces, my husband put it together right there, like one of the guys in the back should have done. I finally have my window, after almost 10 weeks. DO NOT USE! Pella may make a good window, but there is no help if you have a problem after the sale!
Pella Windows And Doors is a US General Contractor based in Evansville, Indiana. Pella Windows And Doors is located at 5420 Vogel Rd, Evansville, IN 47715, USA.
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